Mark VanDokkumburg, store manager of Coastal Communications, believes his company can offer customers the best of both worlds in product and service. “Our business is privately owned, but exclusive to AT&T, giving us the best of both worlds. We have the support of a large company, and yet we’re able to be as local as any other privately owned company,” he said.
The business at 161 Marcell Drive opened September 1, 2010. The owner of the company is Dick Williamson, who chose Rockford because he loves the community.
“Rockford is a great place geographically and its loyal citizens make it a great place to start and settle a business,” said Williamson.
In addition to VanDokkumburg, he is joined in the business by Eric DeDuter, district manager, and Jerry Priest, product specialist. The staff at the company has many years of experience in communications, most specifically with AT&T.
“You won’t ever catch any of us without a smile, and with our years of knowledge and experience, you can be sure you’ll get the best service every time,” said Williamson.
With the exclusive support of AT&T, Coastal Communications can offer the “total package” in communication, from cell phones and home phones, to Internet and advanced TV, either through DIRECTV or U-verse when it becomes available.
“Our business is great because the community is our business,” said VanDokkumburg. “We have all been in the service side of business and come to work every day to help the next person through our door. We like to make sure that everyone who comes in to see us leaves completely satisfied. We are not here to put you into a service, we are here to find which service works best for you. We are committed to our customers and our products have all made their own reputations. What we have to offer is ourselves.”
Coastal Communications is open Monday through Friday from 9 a.m. to 8 p.m. and Saturday from 9 a.m. to 6 p.m. Their phone number is (616) 433-3147.