Today the Library of Michigan awarded Kent District Library a certificate of completion for meeting the Excellent Level requirements of the Quality Services Audit Checklist (QSAC). QSAC defines the Excellent standard by “Excellent quality measures call for the highest level of service obtainable. They are an achievement for any library and require funding and commitment to superb service in all areas of library management and service.” Out of 61 QSAC certified Michigan libraries, two have been awarded Excellent levels, Kent District Library and Orion Township Public Library. “We’re thrilled to be one of two libraries in the state of Michigan to receive this honor. We work hard to provide outstanding service for our communities, earning this award is a result of the collaborative effort between our board, administration and library staff. Building off this momentum we plan to only improve further,” said Liz Breed, Director of Branch Services and Operations. To be considered in the Excellent category according to QSAC, libraries must fulfill all the Excellent Core Quality Measures as well as 1-2 Excellent Elective Quality Measures. Libraries are graded in seven areas of achievement; Human Resources, Governance/Administration, Services, Collection Development, Technology, Facilities and Equipment, and Public Relations. QSAC measures and certifications are on a three-year update and renewal schedule to ensure the measures and libraries stay on top of quality service. The Library of Michigan works with volunteer librarians every three years to revise the measures based on participating libraries’ experiences and new trends in library services, programs and technology. For more information on the audit checklist, visit www.michigan.gov/qsac. Kent District Library is a public library system operating 18 branch libraries. KDL serves nearly 400,000 residents of 27 governmental units, comprising most of Kent County, Michigan. KDL is an IRS-designated 501(c)(3) nonprofit supported by millage dollars and private donations. Kent District Library Awarded Library of Michigan Certification for Meeting ‘Excellent Level’ of Quality Service
These people, listed below, have made a significant and lasting difference in their communities and their names will be permanently placed at Peppler Park in thanks. The public is invited to a ceremony honoring residents from the City of Rockford, and the townships of Cannon, Courtland and Plainfield. Each are part of the Rockford Area Community Endowment (RACE), which provides grants for community projects. On Tuesday, May 12 RACE will hold its annual public meeting at Rockford City Hall followed by the Recognition Ceremony at Peppler Park. To be honored are, from Cannon Township, Gerald L. Kitson; from the City of Rockford, Clarence Blakeslee and Otto Krause; from Courtland Township, William H. Myers, Sr; and from Plainfield Township Wendell L. Briggs and Donna Marie Briggs. Those who attend the meeting and ceremony will be entered into a drawing and be can one of three people to win a free, engraved brick at Peppler Park.